--- title: CrystalPM | OptifySync Upgrade - Step 1 description: Removing deprecated software --- [Skip to content](https://support.optifyonline.com/knowledge/crystalpm-optifysync-upgrade#main-content) English Show submenu for translations [Contact Us](https://support.optifyonline.com/knowledge/kb-tickets/new?hsLang=en) ![Optify Logo-04-Sep-03-2021-12-04-58-92-PM.png\]](https://support.optifyonline.com/hs-fs/hubfs/Trujay%20Migration%20Files/Optify%20Logo-04-Sep-03-2021-12-04-58-92-PM.png?height=40&name=Optify%20Logo-04-Sep-03-2021-12-04-58-92-PM.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact Us](https://support.optifyonline.com/knowledge/kb-tickets/new) - Go to optifyonline.com Go to optifyonline.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support Center](https://support.optifyonline.com/knowledge?hsLang=en) 2. [EHR Connections](https://support.optifyonline.com/knowledge/ehr-connections?hsLang=en) 3. [CrystalPM](https://support.optifyonline.com/knowledge/ehr-connections?hsLang=en#crystalpm) # CrystalPM | OptifySync Upgrade - Step 1 ## Removing deprecated software 1. *Click* on **Start Menu**, then type out **Add…** The Start Menu predictively shows you software and the *Add or remove programs* app from Windows will appear. *Click* on it. ![Optify uninstall 1](https://support.optifyonline.com/hs-fs/hubfs/Optify%20uninstall%201.png?quality=high&width=512&height=423&name=Optify%20uninstall%201.png) 2. The **Apps & features** settings window will show up. *Click* on the *Search this list* field and type **Optify**. All installed **Optify** software will show in the list under that field. ![Optify uninstall 2](https://support.optifyonline.com/hs-fs/hubfs/Optify%20uninstall%202.png?quality=high&width=512&height=340&name=Optify%20uninstall%202.png) 3. *Click* on the **Optify** app you want to remove and click on the *Uninstall* button. ![Optify uninstall 3](https://support.optifyonline.com/hs-fs/hubfs/Optify%20uninstall%203.png?quality=high&width=382&height=287&name=Optify%20uninstall%203.png) 4. *Click* on *Uninsta*ll again. A progress bar will show up. When it's done uninstalling, click on the *Close* button. ![Optify uninstall 4](https://support.optifyonline.com/hs-fs/hubfs/Optify%20uninstall%204.png?quality=high&width=359&height=222&name=Optify%20uninstall%204.png) 5. Some folders may not be removed after uninstall. Since they're not required anymore, and that's important to make sure all traces of the app are removed, you should open the **File Explorer** and check the *C:\\Program Files (x86) folder* for any *Optify* software subfolder (such as OptifyCrystalSync) and under *C:\\ProgramData* folder, look for an Optify subfolder. If any of these exist, please delete them. And that's it. 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